Ontario Perception of Care

The Ontario Perception of Care – Mental Health and Addictions (OPOC-MHA) tool, a validated tool developed by Dr. Brian Rush and colleagues (Rush, Hansson, Cvetanova, et al., 2013), was designed to meet the need for a perception of care tool that could be used in both mental health and addiction settings in Ontario for the purpose of informing, monitoring and evaluating quality improvement efforts at the program/service- and system-levels. The tool was designed to measure residents’ perceptions of care in seven domains: access/entry to services, services provided, participation/rights, therapists/support workers/staff, environment, discharge/leaving program/treatment and overall experience, including recovery/outcome and service quality.

Homewood Health Centre (HHC), in partnership with Homewood Research Institute (HRI), offered to pilot-test the OPOC-MHA tool on behalf of the WWLHIN to explore issues around feasibility and data usage. In addition, Homewood Health Centre was interested in gaining a better understanding of the potential utility of the data for informing, monitoring and evaluating quality improvement efforts at the Health Centre, as well as for benchmarking against similar programs and services across the province.

The OPOC-MHA tool was pilot tested within four programs that best represented various programs across the WWLHIN. Based on project findings and feedback from Program Coordinators, overall, the OPOC-MHA tool was relatively feasible to administer, patients and clients felt comfortable completing the survey using both paper-based and electronic-based methods, the survey was easy to complete and patients/clients felt they were being heard.